Merger faq | Active Super

FREQUENTLY ASKED QUESTIONS

We’re excited about the merger. However, we recognise that there’s a lot for members to take in.

Significant Event Notices (SENs) were sent to current members in January 2025 and are also available on our website. We recommend you start by reading the Significant Event Notice (SEN) that applies to you. It contains information that’s specific to you and the type of account and/or investments you have with us. You can find a copy of your personal SEN by logging into Member Online. Or you can select from the complete list of SENs here.

The following Frequently Asked Questions provide more general information and we’ll be adding to this list based on feedback we get from members in the coming months.

If you have further questions, please feel free to contact Member Services on 1300 547 873. We’re here to help.

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Section 1 - General questions

Section 2 - Nominations and preferences

Section 3 - Online access

Section 4 - Investments and insurance

Section 5 - Service and support

Section 6 - Unit pricing and transaction history

Section 7 - Questions by scheme and account type

The merger will create a fund that is almost double Active Super’s current size, and we’re excited about the benefits this additional scale, combined expertise and improved efficiencies can bring. The aim of the merger is to continue to deliver strong long-term investment performance for our members, while driving down costs and fees. Service, of course, continues to be a priority, including for our members in regional areas.

Based in Melbourne, Vision Super was founded in 1947 as the Local Authorities Superannuation Fund for Victorian local government and authorities’ workers and has been open to the public since 2006. Like us, they are a profit-to-member fund of a similar size and with shared values.

Under superannuation law, trustees are able to transfer their members’ accounts from one fund to another through a ‘Successor Fund Transfer’ (SFT).

Before a SFT can take place, the outgoing and incoming trustee must agree that the receiving (successor) fund will provide members with ‘equivalent rights’ to those members in the outgoing fund had prior to the transfer.

From 1 March 2025, Vision Super Pty Limited, currently the trustee of Vision Super, will be the trustee for the merged fund. All Active Super members, their benefits and all assets from Active Super will transfer to Vision Super from that date.

Yes. From 1 March 2025, LGSS Pty Limited (ABN 68 078 003 497) (AFSL 383558), will cease to be the Trustee for Local Government Super (ABN 28 901 371 321) (‘Active Super’).

Vision Super Pty Ltd (ABN 50 082 924 561 AFSL 225054 RSE licence number L0000239) as Trustee for the Local Authorities Superannuation Fund (ABN 24 496 637 884) (‘Vision Super’), will take on the management of all former Active Super products.

As Trustee, Vision Super Pty Ltd will be responsible for the overall governance and strategic direction of the merged Fund.

From 1 March 2025, the Board of Directors of the Trustee will include selected directors from both the current Active Super and Vision Super Boards.

All Active Super members, benefits and assets, will transfer to Vision Super. Most members will retain Active Super-branded accounts, but some will move to Vision Super-branded products.

This is a decision that will be made by the future Board. However, in the meantime, from 1 March 2025, all Active Super members, benefits and assets will transfer to Vision Super. Most members will remain in Active Super-branded accounts, but some will move to Vision Super-branded products.

The new Trustee is based in Melbourne. But the fund is committed to maintaining a strong presence in both NSW and Victoria and will continue to have offices in Sydney and in regional NSW.

No. Merger discussions began well before the ASIC investigation started. Vision Super is aware of this matter and the merger is not affected.

If you have a valid Binding Death Benefit Nomination in place regarding who your super should be paid to in the event of your death, these instructions will remain valid with the new Trustee after the merger.

The preferences you have in place will transfer over to Vision Super.

No, any salary sacrifice arrangements you currently have in place won’t be affected by the merger. These are agreed with your employer and will continue unless you make a change.

The Super Booster program will continue after the merger, allowing eligible members to boost their super while they shop with selected retailers*. The Active Super Rewards program, however, will cease from 28 February 2025.

*Terms and conditional apply. Visit activesuper.com.au/superbooster to find out more

Yes. However, the current Member Online will not be available after 17 February for Account-Based Pension, Defined Benefit and Retirement Scheme members, and after 24 February for Accumulation Scheme members. (The Active Super mobile app will also be disabled from 17 February 2025.)

Member Online will be replaced on 18 March 2025. After the merger, you will be provided with new online log-in details. When you receive them, you’ll need to set a new password to access your account(s) online.

It is important that we have your up-to-date contact details to ensure your new log-in details are sent to the right place. Please log into Member Online before it is disabled to check your contact details are current.

Yes. On 17 February 2025 the app will be disabled so it can be updated with new layout and functionality. After the merger, you will be provided with new online log-in details. When you receive them, you’ll need to set a new password to access your account(s) online, including through the app.

After the Limited Services Period (LSP), you will not be able to access your historical annual statements or transaction history in Member Online.

If you would like to download them from Member Online, you will need to do so before the LSP begins for your account(s) (from 17 February 2025 for Account Based Pension – including TTR; Retirement Scheme and Defined Benefit members, and from 24 February 2025 for Accumulation Scheme members).

For annual statements, log into Member Online, click ‘View my statements’ and download the statements you require. For transaction history, go to the ‘Transaction history’ page under ‘My account’, select a date range (up to 10 years) and export the file for your own records.

Yes, your new BPAY details will be provided to you in your Welcome Pack that you will receive in April, following the merger.

It depends on which type of account you are transferring to with Vision Super. Please refer to the Significant Event Notice (SEN) that applies to you.

The provider for insurance will change from TAL Life Limited (TAL) to MLC Limited. This means that any claims arising from Total and Permanent Disability (TPD) or Death prior to 1 March 2025 will be assessed by TAL, and any similar claims arising after 1 March 2025 will be assessed by MLC Limited. In most instances, this will lead to lower premiums for Active Super members, but in some cases premiums may increase. Levels of cover may also change. Please refer to the Significant Event Notice (SEN) that applies to you.

Generally speaking, insurance claims arising before prior to 1 March 2025 will be assessed by TAL, and any similar claims arising from 1 March 2025 will be assessed by MLC Limited.

From 1 March 2025, the merged fund will adopt Vision Super's approach to responsible investment, including the environmental, social and governance (ESG)-related exclusions from the portfolio. Please note that there may be a transition period while Active Super assets are aligned with the Vision Super policy. Further information will be provided in the PDS which you will receive with your Welcome Pack.

The accounts will continue from 1 March 2025. Your accounts may be combined (depending on the type of accounts) on or after 1 March 2025. Vision Super will contact any affected members.

Yes. The trustees have made the decision to merge based on it being in members' best financial interests. You can talk to Member Care team in the first instance to obtain general information about your options. You can also talk to one of our Financial Planners with regard to your personal circumstances. Fees may apply.

Urgent payment requests (not involving an insurance claim) received by Vision Super during the Limited Services Period (LSP) may be paid upon application, on a case-by-case basis, where exceptional circumstances exist. For example, this may include release of benefits on the basis of financial hardship or compassionate grounds. Contact us on 1300 547 873 for any urgent requests. Please note, only partial withdrawals will be permitted in the case of an urgent payment request.

The usual definitions would apply and applications will be reviewed on a case-by-case basis.

Yes. Members would need to satisfy the same requirements to provide evidence to support their urgent withdrawal requests on hardship or compassionate grounds.

Yes, we remain committed to the delivery of quality service to all our members in city and regional locations across NSW.

The merged fund will continue to maintain its presence in Sydney and across regional NSW in Newcastle, Tamworth, Wollongong, Ballina, Wagga Wagga and Orange.

Yes. We will continue to provide the same quality service across NSW with our Client Relationship Managers and Financial Planners. This is an important part of our service model.

Yes. We will continue to provide the same quality service across NSW with our Client Relationship Managers and Financial Planners.

No. Appointments will not be available during the LSP as we will be working hard to transfer all accounts and member details over to Vision Super and resume services as quickly as possible.

Any unpresented cheques will be cancelled after 24 February 2025.

We will continue to update our members before and after the merger.

In the meantime, information will also be available through the following channels:
Merger Central page on the Active Super website – activesuper.com.au/merger
Active Super Member Care team
Contact us on 1300 547 873 or +61 2 9333 3000, weekdays between 8.30am and 6.00pm.

No. After the merger you will still be able to reach us on the same contact details:
Phone us on 1300 547 873 (Australian callers) or +61 2 9333 3000 (Overseas callers), weekdays between 8.30am and 6.00pm AEST/AEDT.

However, after 1 March 2025, the contact details for the Trustee will be as follows:

Vision Super Pty Ltd ABN: 50 082 924 561
Local Authorities Superannuation Fund ABN: 24 496 637 884
Post:
PO Box 18041
Collins Street
East VIC 8003
Phone:
1300 300 821

No, after the merger, you will continue to have access to general advice and personal advice on certain matters relating to your super account.

Comprehensive advice
Comprehensive advice and limited personal advice will continue to be provided by the Fund’s employed Financial Planners, licensed under Industry Fund Services Limited (IFS) ABN 54 007 016 195 AFSL No 232514.

Financial services will continue to be provided on a fee-for-service basis. If fees are to be charged, these will be discussed with you prior to those fees being incurred.

Unit price history will not transfer over when Active Super merges with Vision Super.

This means you will no longer be able to search historical investment performance data the way you currently do on the Active Super website. After the merger, you will only be able to review investment performance data from 1 March 2025.

Active Super’s MySuper product dashboard will continue to show 10-year returns for our MySuper investment products, but this information will only be updated once a year.

No. After the Limited Services Period (LSP), you will not be able to access your historical Active Super annual statements or transaction history in Member Online.

If you would like to download them from Member Online, you will need to do so before 17 February 2025.

For annual statements, log into Member Online, click ‘View my statements’ and download the statements you require.

For transaction history, go to the ‘Transaction history’ page under ‘My account’, select a date range (up to 10 years) and export the file for your own records.

This information will be available, but it will be archived. We encourage members to go into Member Online and download any records they think they may need in future, like past statements and/or transaction histories.

Any contributions, investment switches, rollovers or withdrawal requests received during the LSP will be processed as soon as possible after 18 March 2025 using the applicable unit price for the date these transactions are processed.

Any earnings (or losses) will continue for existing balances throughout the LSP and will be reflected within unit prices/balances after the LSP.

In most instances members won’t need to advise their employer. (For example, if you are employed by a NSW Council or other participating employer, this will happen automatically through the SuperChoice clearing house).

But there might be exceptions. If there are any problems, employers should contact the Employer Helpline on 1800 636 441. Also, BPay numbers will change after the merger. Details will be provided in the Welcome Pack members will receive from Vison Super in April.

No. These details will change. Please refer to the Welcome Pack you receive in April from Vision Super.

Yes. The pension payment schedule will change under Vision Super. Please refer to your SEN for further information.

Yes. Please consider LSP dates, as changes required prior to LSP can be made via Changing investment and pension drawdown form). Changes required after LSP can be made via the relevant Vision Super form.

Yes. Please consider LSP dates. Any changes required prior to LSP can be made via (Changing investments and pension drawdown form). Changes required after LSP can be made via the relevant Vision Super form.

No, the new online system does not have this functionality at this time. While there are plans to introduce this facility, in the meantime you will need to complete a form to make withdrawals from your Account-Based Pension after the SFT.

No, the Defined Benefit Schemes will continue as they do today.

Yes. Please refer to your SEN for the pension payment dates following the LSP.

Yes.

Lifetime pension increases will continue based on the same criteria.

Yes. Any earnings (or losses) will continue for existing balances throughout the LSP and will be reflected within unit prices/balances after the LSP.

Yes. Please refer to your SEN for the pension payment dates following the LSP.

Yes.

Lifetime pension increases will continue based on the same criteria.

Yes. Any earnings (or losses) will continue for existing balances throughout the LSP and will be reflected within unit prices/balances after the LSP.

Correct.

We are unable to provide exact timings as we cannot be certain of the demand in the lead-up to and following the LSP.

To avoid any processing delays, requests and contributions that require immediate action should be made well before 17 February 2025.

Any request received after 17 February 2025 will be transferred to Vision Super and held until after the LSP. Processing is expected to start again from 18 March 2025 and will be completed as quickly as possible.