Make a claim

Call us on 1300 547 873 to get started with your claim. We'll ask you a few questions to help you choose the best way to make a claim.

Get in touch

the insurance claim process

Our insurance claims process typically has three key steps with roles for us, the insurer and you. We'll keep you up to date on how your claim is progressing along the way.

Step 1:

Make a claim
Call us to make a claim

Step 2:

Assessment
Your claim is assessed by the insurer.

Step 3:

Outcome:
Once ready, we'll provide you with an outcome.

our claims philosophy

We adopt a professional, compassionate and positive approach to claims management and actively seek to keep members at the heart of everything we do.

  • We'll communicate the process clearly and effectively.
  • We will always treat our members, claimants and all parties with empathy, compassion and respect.
  • We will advocate for the member for all claims that we consider have reasonable chances of succeeding.
  • We'll make prompt payments on successful claims.

    • We're here to help

    We can support you on your claims journey, completing claim forms or providing further information.If you require support with hearing, translation or interpreting services, or any other support please contact us on 1300 547 873 and we'll help connect you with an appropriate service.