target market determinations

A Target Market Determination is a document which describes who a product is appropriate for (target market), and any conditions around how the product can be distributed to customers. It also describes the events or circumstances where we may need to review the Target Market Determination for a financial product.

We must make and publish target Market Determinations for products we distribute, where required by law.

This is to make sure we’re keeping members at the centre of our approach to the design and distribution of our financial products.

This legislation requires financial services product issuers to design products that are appropriate for the consumers in the target market and consistent with their objectives, financial situation, and needs.

Consumers must refer to the Product Disclosure Statement (PDS) and any supplementary documents when making a decision about the Fund's products, and to seek financial advice if appropriate.

Our Target Market Determination for the only Active Super product available for distribution after 1 March 2025 is shown below.

Active Super Saver TMD

tmd reporting requirements for distributors

All distributors of the Fund's products are required by law to report on any complaints they receive regarding the design, features, availability and distribution of the product. 

TMD reporting:

  • must be provided when one or more complaints are raised in a period
  • must be provided on a quarterly basis; and
  • should be issued within 14 days after 31 March, 30 June, 30 September and 31 December.

To help with reporting, a report template can be found here.

If you have a complaint or query, please complete the report template and email us the form at hello@activesuper.com.au or call us on 1300 547 873.